GENERAL SUMMARY:

The manager handles the day-to-day operations and ensures that locations maintain high production, productivity, quality, and customer-service standards. 

ESSENTIAL JOB DUTIES:

• Makes sure all Company policies and procedures are followed at all locations.
• Ensures all safety policies are in place.
• Places all orders to ensure ingredients for all items on menu are stocked.
• Monitors menu/ingredients to ensure that all items on menu are available.
• Shops for items needed for locations as needed.
• Keeps Company paperwork in an organized manner.
• Makes bank deposits.
• Recruits, hires, evaluates and motivates and guides team members towards established goals.
• Coordinates employee schedules to ensure staffing needs are met.
• Escalates employee performance issues to owners
• Resolves customer complaints while maintaining a high level of customer satisfaction.
• Other duties as assigned.
• Review and complete all administration tasks on a timely manner
• Notify any repairs need on a timely manner to ownership team.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Possesses excellent leadership skills.
• Must possess outstanding customer service skills.
• Oversees profit and loss on a store level.
• Assists with achieving budgeted goals.
• Able to work under pressure while maintaining professionalism.
• Must be able to maintain a flexible schedule.
• High level of organization.
• High level of honesty/trustworthiness.

QUALIFICATIONS:

• 1 – 3 years’ work experience as a Manager or Supervisor in a fast-food or restaurant
• Staff development